How can I get support in my Moodle course?

The Welcome page of your course has information on where to get help if you have questions. For technical support issues, including problems with a video loading, a broken link, or some other problem, please email edgh@uw.edu and we will respond within 2-3 business days.

If you have questions about the course content, you can post in the Course Content Questions Forum. Someone from eDGH will monitor the discussion board and provide feedback. Participants can also respond to each other in this forum.

To post, click on the Course Content Questions Forum in the list of forums. You will be taken to this screen, then click Reply. The text box will appear for you to post your question.

Another place to find support is by looking at the frequently asked questions, or FAQs, page on the left side navigation. This page has questions and answers to commonly asked questions related to assignments, quizzes, course format, discussion forums, assignments and technical support. Look here before emailing eDGH because you may find the answer to your question.

There is also a Participant Support link, which will take you to our Knowledge Base. You will find help on topics ranging from technical requirements, plagiarism information, and how to be successful in online courses. There are also job aids on how to perform various tasks in Moodle, like post to discussion forum, complete a quiz, submit an assignment and view grades