Zoom: I can't see/hear video/audio and I'm wondering what I can do to improve my Zoom experience?

Zoom: I can't see/hear video/audio and I'm wondering what I can do to improve my Zoom experience?

When faced with poor audio, no audio, or when you are unable to see the slides, we recommend logging out of the meeting and then logging back in. 

Here are some tips to help you achieve good audio and video reception in a Zoom meeting:

In general:

  • Wired connections are better than wireless (WiFi or cellular) connections.
  • WiFi connections are better than cellular (3G/4G/LTE) connections.

Plan ahead for Zoom meetings, and as often as possible, join Zoom meetings from a location where you can use a fast, reliable, wired Internet connection.

Mute your microphone when you're not speaking.

When your microphone is on, Zoom will devote part of your Internet connection to an audio stream for you, even if you are not speaking. Mute your microphone when you do not need it, and you will allow Zoom use your Internet connection more effectively.

Stop your webcam video when you don't need it.

If your instructor or moderator is okay with you doing so, start your video only when you need to show yourself on webcam, and stop your video when it isn't needed.

Disable HD webcam video.

Sending high definition (HD) webcam video requires more bandwidth than sending non-HD. Disabling HD video will free up more of your Internet connection for other parts of your Zoom meeting.

Close other, unneeded applications on your computer.

Zoom meetings can demand significant memory and processing power from your computer. Closing other applications, ones you do not need during the session, will help Zoom run better.

Avoid other activities that will steal bandwidth.

Don't start other bandwidth-intensive activities just before, or during, a Zoom meeting. On your Zoom device—and as much as possible, on other computers and devices that share your Internet connection—avoid:

  • large downloads
  • large uploads
  • streaming video (e.g. Netflix, Hulu, YouTube)
  • cloud backups (e.g. Carbonite, CrashPlan)
  • cloud file synchronizations (e.g. OneDrive, Dropbox)
  • other high-bandwidth activities

    • Related Articles

    • Are the words too fast? How to slow the playback speed in Canvas

      Click "Settings"  Click on the "Settings" button in the lower part of the video frame Playback Speed Click on "Playback Speed" Custom Playback Click on "Custom Playback" ​ Adjust Slider Move the slider to 0.9x to achieve a playback speed of 90%
    • How to download audio files, video files, and transcripts in Moodle

      We offer a variety of options for streaming and downloading the educational content in our courses. Most participants who live in areas with satisfactory internet speed and availability will simply stream the Vimeo hosted videos embedded in the ...
    • How to join an online meeting in Zoom

      It is easy to join an online meeting using Zoom. You will need:  An internet connection – broadband wired or wireless  A computer with speakers (headsets or earbuds may replace speakers). You will receive an email from us with a link to join the ...
    • Navigating your course on Moodle

      When you open your course, you will be taken to the welcome page where you can meet your instructor in a course introduction video. You can see a list of modules and their activities (once the module has opened) in the left-side navigation. The left ...
    • How to submit an assignment in Moodle

      Depending on the course, you may have to submit assignments. Step 1: Assignments can be found in 3 locations. Located within each content module page, under the module header in the left side navigation, or you can find them in the Activities block ...